All of you would have been happy that Ben made an appointment, but you would even be happier when he addressing all the objections the lady had and then some. That was the exciting part. He addressed and overcame and got the appointment.
We need to mention that to Regina when she gets back to the office. She would be proud of him.
You rock Ben!
"Accept challenges, so that you may feel the exhilaration of victory." George Patton.
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